Frequently Asked Questions
Everything you need to know about your personalized style journey.
How long does it take to produce my custom item?
Since each piece is uniquely crafted for you, production typically takes 3-5 business days before it is ready for shipment.
What is your return policy for customized products?
Because our items are made-to-order, we only accept returns or exchanges if the product arrives damaged or if there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship worldwide! Delivery times vary by location, typically ranging from 7-14 business days after the production phase is complete.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What printing methods do you use for your apparel?
We utilize high-quality Direct-to-Garment (DTG) printing and premium embroidery to ensure your custom designs are vibrant, durable, and long-lasting.
Can I change my design after placing an order?
We allow design modifications within the first 2 hours of order placement. After this window, the item enters production and changes can no longer be made.